Terms & Conditions

By reading this agreement, you denote your acceptance of these terms and conditions of use. For the purposes of these terms and agreement, “Us”, “Our” and “We” refers to Capturepic Photobooth and “You” and “Your” refers to you, the client, visitor, website user, person using our website or person reading this agreement.

General

Capturepic Photobooth offers photo booth rental services, featuring an automated camera that prints photos for an agreed-upon duration based on the booking.

Any efforts outside of the service is our approach to maximise the service quality that we provide for your satisfaction which may results differently from customers.

It is your responsibility to make sure that what we offer meets your expectations, provided that this agreement is closely followed.

You must be over 18 years old to purchase our package.

Any breach of term of this agreement may results any/all of the following:
- No refund.
- Service cancellation/future prohibition
- Damage cost/fine should any damage is suffered during the period of service.

Payment and Pricing

The deposit payment is RM200+travel charge,if applicable. Venues within the Klang Valley area will have no transportation charge while venues outside of the Klang Valley area will be subject to a transportation charge. Client should confirm the transportation charge amount with our representative via WhatsApp.

1 hour extension add-on is only allowed to be added per event.

For service that is more than 5 hours, client must purchase our combined package. (For example, for 6 hour service, you will need to purchase a combined 4-hour+2-hour package)

Package prices on our website will varies depending on the market.

Price stated in the quotation will be locked and remain valid only if the deposit payment is made before any new package prices take effect.

Capturepic Photobooth is entitled to retain the deposit made by client.

Deposit can be made only after BOTH PARTIES agreed with the terms and conditions set.

Once the deposit is made, both parties must follow the agreement.

Remaining balance must be paid the latest after event ends.

Acceptable payment method: Cash/QR Pay/Online Transfer only

Booking
Termination

Capturepic Photobooth will not tolerate any abuse or threatening behaviour to any of our crews or abuse to the photobooth or possible danger of photobooth equipment being damaged or has been damaged due to the reactions of unruly behaviour of you or your guests.

Should this occurs, Capturepic Photobooth retains the right to terminate the booking immediately.

Client will be fully responsible for any damages and expenses caused by you or your guests or other attendees at the event to the photobooth or photobooth equipment howsoever caused, with the sole exclusion of Capturepic Photobooth.

No profiting of our service is allowed. Doing so will result in immediate termination of service and no refund will be return.

Our
Obligations

Capturepic Photobooth will provide the client as listed below:
- Photo prints with agreed design.
- Backdrop selected by client.
- Guestbook with agreed design (if applicable)
- 1× Guestbook Corner (if applicable)
- Image soft copies after event – See 'Image Softcopies'

Client
Obligations

The client must agree to comply with T&C before making any deposit payment.

The client must comply with the duration of service purchased.

The client must arrange and provide an indoor location that is appropriate for our setup. The requirements for the location are as follows:
- Minimum space of 10ft width × 10ft length × 8ft height
- Indoor with no daylight exposure
- Well ventilated space
- Backdrop positioned against a wall
- Location that is close to power supply (maximum distance of 5 meters)

The client must be responsible for ensuring that power supply is available at the location for the photobooth (including any plug extension or other required means) and must allow reasonable access for loading.

Places that are not considered indoor include:
- Car porch
- Under a tent
- On a balcony
- Under a gazebo

Photobooth can only be set up on ground floor unless there is a ramp or an elevator.

Client must make full payment after the event ends.

Unlimited Print

Unlimited printing means no limit on the number of prints is set during the service, but this feature is capped at 30 pieces per session.

Capturepic Photobooth is entitled to exercise this feature at the interest of our company. We will not tolerate any abuse of this feature during the service.

This feature only lasts during the period of service.

Any special requests or extra prints that are requested after the period of service ends will not be entertained.

Props

We do not provide props in all our packages. We also do not provide custom props service.

If the client wishes to use their own props, the client must provide a table to place the props. Our photobooth crew will assist the guests to use the props when taking pictures.

Cancellation and Refund Policy

If the client decides to cancel their booking, the client must inform Capturepic Photobooth no later than 21 days before the date of the event to be eligible for Full refund.

Besides the situation stated above, full refund will also be given if there are any errors/missteps done by us (clashing dates, sudden unavailability etc.)

No refund will be given for late cancellation (21 days before the date of the event) or if any of the terms is violated during the conduct of service.

For events that are postponed to a new date, it is subject to our availability. If we are available, the booking will be moved to the new date and will resume as usual. If we are unavailable, the booking will be considered cancelled and will be subject to the terms listed above.

Important Note

If the client changes the designated indoor location to an outdoor location during the event, Capturepic Photobooth shall be entitled to cancel the booking on the spot due to a violation of the terms, and no refund will be given.

Image Soft copies

The client and guests must download the soft copies before the 30-day period ends.

The soft copies will be uploaded to a Google Photos album link after the event ends and will remain available on the link for 30 days only.

The client must agree that all pictures taken during the service can be uploaded to a web gallery after event ends and will be protected by our password system. Prior to the design stage, the client will be asked to set up an event name and a password. Images from the event can be accessed by clients and guests through a link provided by us. The following is how the soft copy link will be introduced to the guests:

During event, photo booth assistants will mention the softcopy link if the guest is interested in downloading their pictures.
Guests will be prompted to take a picture of the password poster that contains the event name and password information.
After the link is accessed and the password is entered, they will received a second link that contains all the images from the event and they will be able to choose their photos from there.

Only guests who have the password poster are able to access the link. Guests who do not have the password will require approval from us before they can have the access.

Capturepic Photobooth will not be responsible for the use of images obtained from clients’ event.

If the client does not wish to allow their guests to download their photos, please notify us during the setup stage.

Design Service

Our free design service is only available for up to two design options for the client to choose from. If the client wants to customize their own design, please speak to our representative via WhatsApp.

Any custom design made by us are our intellectual property and can be used by us at all times.

Clients who wish to have the template designed based on other designer’s work must understand that we are not going to follow the design 100 percent. Client must understand that some of the design choices will be different from the inspired design in order to respect other designer’s work.

If the client wants to synchronise the template design with the artworks created by other vendors/designers/event planners/decorators/etc. – client must ensure that the design is agreed upon to be shared with us first.

Client also must provide high quality design file to avoid pixelation during production.

Watermark
Removal

Our watermark on the design must remain and is not allowed to be removed by anyone during the design process.

Client who wish to remove our watermark from the design template must pay an extra charge of RM100.

Guestbook

A guestbook corner will be set up for one guestbook. If there is more than one guestbook for the event, client must provide an extra setup to place the extra guestbook.

The following is the procedure of how the guestbook corner will be attended:
1. During event, our assistants will ask your guest to fill in the guestbook.
2. If agreed, your guest will be prompted to paste their photo strip and write a note in the guestbook. If not agreed, your guest will be given their photo strip instead.

Our photobooth crews will only follow the stated procedure. We will not be responsible with the amount of guests that write in the guestbook.

Our party will not entertain any guestbook corner that is not provided by us.