FAQ
Frequently Asked Questions
1.
How long does it take to setup the photobooth?
Normally it takes 1-2 hours on average to prepare for a full setup before it can be operated.
2.
Can your photobooth do outdoor setup?
We accept indoor setup only for now. This is to avoid any direct daylight exposure, protect our electronic equipments and to ensure the best photo quality for your guests.
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3.
What if there is a sudden change that we would have to move the photobooth somewhere that is not aligned with setup requirements?
We will have to cancel the booking due to not following our terms and conditions.
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4.
Do you do setup at residence/house?
We do but only for small events. We do not accept big event such as wedding.
5.
Does your photobooth service provide custom backdrop?
We do not provide custom backdrop service, but we do have a few custom backdrop selections available. You can view them here.
We also allow the use of custom backdrop from another vendor if you wish to use a different backdrop.
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6.
How much do we have to pay for deposit?
Applied to all packages, you are required to pay RM200 for the deposit in order for us to lock your booking.
Travel charge is to be paid with deposit payment for venue that is outside Klang Valley.
7.
Can I request for softcopy of my images?
Sure. All images will be uploaded into a password-protected drive link to ensure only you and your guests are able to download the images. The photos will remain available in the link for 30 days after being uploaded.
8.
Do you do the QR code for our guests to download their picture?
We use softcopy link instead of QR code as it is a much smoother process when our crew is attending the booth.
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9.
Why do we need to provide event name and password?
We sort our clients by the event name and the password will be used for the softcopy link for you and the guests.
10.
Do you provide service outside Klang Valley?
Yes, we do but it depends the location and availability. Extra charges will be applied per mileage and accommodation must be provided. To check if your location is within Klang Valley, click here.
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11.
Do you close your photobooth on time?
Yes, we do. We strictly follow the agreed booking period as mentioned in the quotation/invoice as well as the terms and conditions. While we understand that the guests may not have the knowledge of this, our photobooth attendants will help in notifying the guests of when the photobooth service ends and letting them know that we will close the service on time.
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12.
Do you accept cheque/credit card?
No, we accept cash or online transfer only.
13.
How many guestbook pages/photoholders that you provide?
100 pages for the guestbook and 100 pieces for the photoholders (2R size only).
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14.
How early should I place my booking?
We are first come, first serve basis. We recommend you to lock your booking as soon as you can.
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15.
What if our event runs longer than expected?
We only allow to extend the photobooth time for 1 hour. Just let us know during the event, and we can arrange the details.
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16.
What is your Cancellation Policy/where can I read your Terms and Conditions?
You may read our Cancellation Policy and Terms and Conditions here.
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17.
Can guests change to a different template when taking picture?
We only allow to use one template throughout the event.
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18.
Can we pause the service for a while and resume at a later time?
Unfortunately cannot. The service must be continuous without breaks.
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19.
Do you reserve some time for family members to take picture?
We strictly follow the booking hours stated in the invoice. Family member must take their pictures within the time limit.
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20.
What if someone wants to take a picture after the service ends?
Our photobooth crews will inform your guest about the service time and explain that the photobooth has closed.